06
Nov 2024
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TDC Home and Building Depots and LUBECO (1991) Limited Elevate Customer Experience Through Staff Training Initiative

Basseterre, St. Kitts – TDC Home and Building Depots have partnered with LUBECO (1991) Limited, a Regional authority

TDC Home and Building Depots and LUBECO (1991) Limited Elevate Customer Experience Through Staff Training Initiative

Press Releases , , , , , , , , , , TDC Marketing

Basseterre, St. Kitts – TDC Home and Building Depots have partnered with LUBECO (1991) Limited, a Regional authority in the bedding industry to host a series educational in-house sales, customer service, and merchandising training sessions for the Furniture and Household Sales Associates.

The joint training initiative, which commenced earlier this month, is designed to equip employees with in-depth product knowledge, effective sales techniques, and improved customer service strategies.

LUBECO (1991) Limited’s expertise in bedding solutions is providing the TDC Home and Building Depots Sales Teams with specialized insights to better inform and serve customers looking for premium comfort and quality in their home essentials.

The face-to-face sessions are being facilitated by Ms. Valma Anthony, Senior Branch Manager from the St. Lucian based manufacturing plant, which include a mix of product knowledge and real-time merchandising exercises to help staff align with best industry practices. Employees are also being taught how to create engaging product displays, identify customer preferences effectively, and communicate product benefits confidently to drive customer satisfaction and loyalty.

Mr. Iston Williams, Senior Manager of TDC Home and Building Depot on St. Kitts, highlighted the importance of continuous training and development: “Our commitment to excellence is rooted in how well we understand and meet our customers’ needs. Partnering with LUBECO enables us to not only broaden our staff’s knowledge but also ensure that our customers receive a superior level of service and support when shopping for bedding and other home products.”

Ms. Anthony also her expressed enthusiasm about the collaboration: “Our mission is to share our years of expertise in the bedding industry with our partners, the TDC Home and Building Depots, to foster an enriched customer service culture. These sessions are tailored to ensure that the staff not only understand our products but are empowered to showcase them in ways that resonate with the customer.”

The cooperation between both companies represents a shared dedication to quality, service, and customer-centric practices, which is aimed at advancing professional development, customer interactions and elevating overall shopping experience.

Picture – Ms. Valma Anthony, Senior Branch Manager at LUBECO (1991) conducting a session on mattresses

28
Oct 2024
0

TDC and The Cable Partner to renovate the Joseph N France Hospital Lounge

Basseterre, St. Kitts – In a significant show of corporate support, TDC has donated over twenty-five gallons of

TDC and The Cable Partner to renovate the Joseph N France Hospital Lounge

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Basseterre, St. Kitts – In a significant show of corporate support, TDC has donated over twenty-five gallons of BERGER paint, towards The Cable’s Joseph N France (JNF) Hospital Patients and Visitors Lounge Renovation Project.

The newly modernized space has been transformed using warm, welcome and tropical colours, which was revealed at the official ceremony on Tuesday 22 October 2024, to celebrate the completion of the six-month long project, which was spearheaded by the Telecommunications Company, The Cable.

In speaking of the corporate partnership, Ms. Jhanelle Brown, the TDC Client Relations and Marketing Manager (Ag) spoke of TDCs contribution and the underscored the value corporate partnership for community advancement.

“In 2023, our golden anniversary year, we were approached by Ms. Patricia Walters, the CEO of The Cable collaborate on this venture, to which TDC said, yes, recognizing the value of corporate partnership and giving back,” said Brown.

She added, “Healthcare is an essential part of our community’s well-being, and we are proud to contribute to the enhancement of the Joseph N France Hospital through our donation of paint for this meaningful initiative. We believe that a fresh, modern environment will have a positive impact on both patients and medical staff. Today, two companies who are synonymous with quality and innovation and a commitment to community development. This aligns seamlessly with our collective values to transform this space into a place of comfort, hope and healing with colour. This project is not just about revitalizing another space, this is a symbol of our commitment to the well-being of our community. We congratulate The Cable on this endeavour and are equally pleased to be your partner.”

Over twenty-five gallons of durable, environmentally friendly paints suitable for healthcare facilities was used to transform the lounge that includes the waiting area, outpatient counters, and public corridors, to make the frequently used space even brighter, and more uplifting space for all who visit or use the services of the institution.

TDC has also recently completed a similar project on the island of Nevis, with a contribution to the St. Georges and St. Johns Senior Citizens Home in Gingerland, to give the building a much-needed facelift.

Picture 1 – Ms. Jhanelle Brown, TDC Client Relations and Marketing Department Manager (Ag) speaking about TDC’s contribution to The Cable’s Joseph N France General Hospital Lounge Renovation Project

Picture 2 – Dr. Jenson Morton, Director of Health Institutions applying BERGER Paint to the walls of the Joseph N France Hospital Patients and Visitors Lounge

23
Oct 2024
1

TDC Home and Building Depots: Continued Commitment to Breast Cancer Awareness

As the Federation observes Breast Cancer Awareness Month in October, the TDC Home and Building Depots are playing

TDC Home and Building Depots: Continued Commitment to Breast Cancer Awareness

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As the Federation observes Breast Cancer Awareness Month in October, the TDC Home and Building Depots are playing their part to raise the level of consciousness about the disease that affects women and men.

Pinktober, the annual Sales and Awareness Campaign, gives customers the opportunity to receive ‘pink savings’ with up to forty percent discount on a wide range of products throughout the store, and online at www.shoptdcgroup.com.

The retail stores have also set up the ‘Pink Room’, a private and confidential space in store that offers free breast screenings, by a team of trained and certified health professionals, on Saturdays from 10 a.m. until 12 p.m. with the chance to win a free mammogram.

Saturdays have also been dubbed, Solidary Saturdays, where the staff has decided to wear an item of pink clothing, to “support the fighters, admire the survivors, honour the taken and never give up hope” for those affected by the critical health issue.

Pinktober forms part of the companies’ annual cause related outreach programmes to advocate and educate the public about the realities of breast cancer.

25
Jul 2024
1

TDC to celebrate Employee Excellence at 2nd Annual Gala

Basseterre, St. Kitts – Staff from across the St. Kitts Nevis Anguilla Trading and Development Company Limited (TDC),

TDC to celebrate Employee Excellence at 2nd Annual Gala

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Basseterre, St. Kitts – Staff from across the St. Kitts Nevis Anguilla Trading and Development Company Limited (TDC), will once again come together to applaud employee excellence at the 2024 Black-tie Staff Awards Gala.

A Night of Recognition and Entertainment

This prestigious event serves to recognize the dedication, commitment, and achievements of the diverse staff across the Company. It promises to be an unforgettable evening filled with exquisite cuisine, an impactful motivational presentation by Ms. Sybil Welsh, a Senior Project Specialist, at the Eastern Caribbean Central Bank (ECCB), cultural and live entertainment, all in an elegant setting, fostering the spirit of camaraderie, and togetherness.

Continuing the tradition set in 2023, at the 50th Anniversary Gala, the Sales and Service Excellence Awards will be presented in honour of former employees. The 2024 honourees are Mr. Sydney George Powell, former Assistant Manager, TDC Home and Building Depot (Nevis) and Mr. Howard McEachrane, Former Executive Director, who served with distinction and made their own unique contributions to the development of the company.

The heartwarming awards will be given to the deserving employees in the following categories:

• Long Service Awards

• Impact Awards

– Rising Star

– Above and Beyond the Call of Duty

– Making A Difference In The Community

– Punctuality and Attendance

• The Sydney George Powell Sales Excellence Award

• The Howard McEachrane Service Excellence Award

• The Jacques A Cramer Employee of the Year Award

A Tradition of Appreciation

According to Mr. Ernie France, Chairman of the Awards Committee, “Our annual Staff Excellence Awards Gala will allow the company to show our gratitude to our employees and celebrate them and the role they have played in the last financial year towards TDC’s success. We also have new additions to make the event even all all-encompassing, with the Department of the Year Award. The St. Kitts Masonry Products Limited (SKMP) staff will also join in our celebrations and will be recognized, as well. The Awards Committee, along with Human Resources Department are working together to truly acknowledge the outstanding efforts and hard work of all our valued staff.”

The St. Kitts Marriott Resort in Frigate Bay will play host to the event, under the theme, Honouring the Legacy, Building Resiliency, 51 Years – We are TDC, and will be held on Saturday 27th July 2024.

Picture – A Throwback to the 2023 TDC Staff Awards and Gala Event with Reverend Renecia Huggins (former TDC Warren C Tyson Memorial Scholar) delivering the Feature Address

01
Jul 2024
0

TDC Home and Building Depot and Toledo Lock Company host In-Store Product Demonstration

Basseterre, St. Kitts – The TDC Home and Building Depot on St. Kitts and its corporate partner, the

TDC Home and Building Depot and Toledo Lock Company host In-Store Product Demonstration

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Basseterre, St. Kitts – The TDC Home and Building Depot on St. Kitts and its corporate partner, the Toledo Lock Company hosted a ‘Get Locked In’ product demonstration for customers.

The highly interactive session showcased the Toledo line of products including the Nexxus, the Black Series (the TBK90R) and Anti Corrosion High-Security locks.

Mr. Joshua Diaz, Toledo Locks Company Regional Sales Head, engaged patrons updating them on the latest innovations in lock technology with hands on demonstrations, highlighting the features, functions and benefits.

Mr. Diaz also took the opportunity to offer expert advice while educating customers about the importance of choosing the right locks for their needs and offered practical solutions for home and office security.

Patrons praised the idea and openly expressed their pleasure in having the event, as many saw it as a chance to learn more about the products and by extension the services that are readily available to them from the store.

“This is a great idea.”

“I have to get one of those for my home.”

“The locks and the features are impressive.”

“I own an Airbnb and will surely get one of the locks, the Nexxus.  I like the added security it provides.

The in-store activity formed part of the TDC Home and Building Depots’ Eduseries Program, an annual product development and education campaign, specifically designed to enhance customer experiences.

Picture – Mr. Joshua Diaz, Toledo Locks Company Regional Sales Head speaking with a  customer at the TDC Home and Building Depot on the Frigate Bay Road about the benefits of the Toledo Nexxus Lock

04
Jun 2024
1

TDC Home and Building Depots and BERGER Paints host Paint and Colour Technology Seminar

Basseterre, St. Kitts – Painters, contractors, architects, and interior designers from across St. Kitts and Nevis have been

TDC Home and Building Depots and BERGER Paints host Paint and Colour Technology Seminar

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Basseterre, St. Kitts – Painters, contractors, architects, and interior designers from across St. Kitts and Nevis have been given the opportunity to increase their knowledge and skillsets about paints and colour technology through four (4) interactive seminars organized by the TDC Home and Building Depots, and its principal, BERGER Paints.

The informative presentations were facilitated by Mr. Darryl Traboulay, Technical Team Leader at ANSA Coatings Limited (Trinidad) and Mr. Roger Brathwaite, ANSA Colour Consultant (Grenada), who highlighted paint innovations, including eco-friendly options, high-durability coatings, colour technology, and application techniques with simple tips and tricks on how to get the best value from paint with vibrant finishes for residential and commercial projects.

“We are thrilled to partner with TDC Home and Building Depot for these sessions. Our goal is to empower professionals and enthusiasts with the knowledge and tools they need to get exceptional results from our products. Our partnership with the TDC Home and Building Depots also underscores the joint commitment to education through awareness and hands on training,” said Mr. Brathwaite, speaking at the end of the final seminar, DIY with Mom.

Commenting on the importance of the workshops, Mr. Kashka Thompson, TDC Client Relations and Marketing Manager said, “The TDC Home and Building Depots were excited to partner with BERGER Paints to offer our customers access to the latest advancements in painting technology. It reflects our dedication to providing valuable resources, and support to our painters, contractors, renovators, and our DIY enthusiasts.”

The ongoing collaboration between the retail stores and BERGER Paints is part of the companies’ annual edu-series programme, which is specifically designed to educate staff and customers about products and services that would enhance customer experiences.

Picture – Mr. Darryl Traboulay, Technical Team Leader at ANSA Coating Limited (Trinidad) speaking to painters about paint application techniques

07
May 2024
1

TDC Home and Building Depot now has an Architectural Coatings Technologist

Basseterre, St. Kitts – Mr. Leslie Warner, the Senior Sales Associate at the TDC Home and Building Depot

TDC Home and Building Depot now has an Architectural Coatings Technologist

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Basseterre, St. Kitts – Mr. Leslie Warner, the Senior Sales Associate at the TDC Home and Building Depot Paint and Colour Centre on St. Kitts, has successfully completed the Architectural Coatings Technologist professional accreditation from the Masters Painters Institute (MPI).

Mr. Warner was one of twenty (20) candidates from across the Caribbean selected by Harris Paints, through its local affiliate, and is first in the Federation to achieve this lifetime professional certification from the Canadian based Association.

The extensive and internationally recognized program tested coatings, technical knowledge across paint categories encompassing different types of paint and technologies, manufacturing processes, colour, application methods, specifications, using industry standards and included a focus on safety and environmental issues.

In highlighting the achievement, Mr. Luke Ticknor, Harris Paints Senior Sales, and Marketing Vice President stated, “This initiative has been very rewarding; to see the knowledge and skill level of our representatives across the region grow and for them to receive an internationally recognized accreditation that will put them in good stead for their career development.”

He added, “Earlier this year, Harris Paints successfully received the MPI quality certification for several of its key paint products. This puts the Harris brand on an equal footing with any of the top north American and international paint brands. The product certifications combined with the training, validates Harris’s commitment to providing quality products and outstanding customer service.”

Mr. Iston Williams, the TDC Home and Building Senior Manager, also commended Mr. Warner and spoke of the value of his newly acquired certification.

“We are very proud of Mr. Warner and congratulate him on his recent success in becoming our very own Architectural Coatings Technologist. We applauded the initiative and agreed to support Mr. Warner. When you have the solid foundational knowledge behind paints, the different technologies and how they work, it makes our Paint Team better equipped to answer queries, offer practical and useful advice, and enhance the customer experience at our stores in St. Kitts and Nevis.”

In speaking of his accomplishment, Mr. Warner stated, “I am extremely pleased. The program was demanding and well-rounded. I had the opportunity to broaden my knowledge even in areas that were not called for daily. It will certainly complement my many years of experience in the paint sector, and be of great benefit to my team, and our many customers.”

Mr. Warner was presented with his official certificate by Mr. Gerardo Quesada, Harris Paints Regional Exports Manager, at a brief ceremony on Friday 3rd May 2024, at the TDC Home and Building Depot (the authorized agents and distributors for Harris Paints) on the Frigate Bay Road in Basseterre.

Picture – Mr. Leslie Warner receiving his MPI Certificate in Architectural Coatings Technology from Mr. Gerado Quesada, Harris Paints Regional Exports Manager at the TDC Home and Building Depot on St. Kitts

23
Apr 2024
1

TDC Financial Services Company Limited celebrates its 30th Anniversary

The TDC Financial Services Company Limited (formerly the St. Kitts Nevis Finance Company Limited – FINCO) will celebrate

TDC Financial Services Company Limited celebrates its 30th Anniversary

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The TDC Financial Services Company Limited (formerly the St. Kitts Nevis Finance Company Limited – FINCO) will celebrate thirty (30) years of providing financial solutions in the Federation, on Wednesday 25th April 2024.

To commemorate this significant milestone, the company will be hosting a week-long celebration of activities that will begin on Monday 22nd April. These will include School Presentations, Community Outreach Day, Customer Appreciation Day, Radio Promotional Interviews (TDC Financial Services Then and Now) and a Staff Retreat at the St. Kitts Marriott Resort to honour its dedicated staff members.

Reflecting on the journey, Mr. Steve Farier, the General Manager, expressed profound gratitude, stating, “TDC Financial Services Company Limited is honoured to be celebrating three decades of service to the people of St. Kitts and Nevis. Throughout the years, we have remained committed to listening to our customers, expanding our product offerings, and providing financial guidance. Our success would not have been possible without the trust and loyalty of our valued customers, for which we a very grateful.”

He added, “We remain steadfast in our mission to empower individuals and businesses with comprehensive financial solutions, guided by principles of excellence, integrity, and customer satisfaction. As we look to the future, our focus will continue to be on innovation and customer-centricity. We are committed to introducing new initiatives that add value to our customers to meet their evolving needs.”

The TDC Financial Services Company Limited started its operations in St. Kitts on 25th April 1994, on Central Street in Basseterre. One year later, it expanded its footprint, opening a branch in Charlestown, Nevis, on June 26th, 1995, further extending its reach and impact across the Federation.

Picture – Mr. Steve Farier, General Manager, TDC Financial Services Company Limited advising a customer at the TDC Financial Services Company Limited office on Central Street in Basseterre

17
Apr 2024
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TDC and the Departments of Gender Affairs Empower Women through Skills Training

Over seventy-five women across the St. Kitts and Nevis are now equipped with the knowledge and empowered to

TDC and the Departments of Gender Affairs Empower Women through Skills Training

Press Releases , , , , , , , , TDC Marketing

Over seventy-five women across the St. Kitts and Nevis are now equipped with the knowledge and empowered to use their newly acquired skills in basic Car Care and Welding, thanks to a partnership between the TDC Group of Companies and the Departments of Gender Affairs.

The collaboration between the TDC Automotive Divisions, TDC Home and Building Depots, and the Ministries of Social Development and Gender Affairs, started in the month of March, International Women’s Month, and wrapped up on Saturday 13th April 2024.

The theory and practical sessions were facilitated by a team of trained and certified professionals from within and outside the company, who used their combined years of experience and expertise to conduct the highly interactive sessions. Each participant garnered the basic skills of vehicle diagnostics, along with various welding techniques, and safety protocols.

According to Mr. Kashka Thompson, the TDC Client Relations and Marketing Manager, TDC is thrilled to partner with the Departments of Gender Affairs to offer women the chance to explore and learn. By equipping women with the skill sets and knowledge, we are not only promoting gender equality, but we are also helping to break barriers and promote gender inclusivity by inspiring them.”

He also noted, “This partnership also addresses the gender gap prevalent in technical professions and give women the opportunity to acquire practical skills, gain hands-on experience, and even pursue fulfilling careers in these fields contribute to the growth and development of the economy.”

With the success of the two training sessions, calls are already being made for similar training in electricity, tiling, and woodwork.

Picture – Mr. Anthony Nisbett, Manager TDC Automotive Division facilitating the session on Basic Car Care at the TDC Automotive Division at Pinney’s Industrial Estate on Nevis

15
Apr 2024
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TDC Group of Companies, the Nevis Health Promotion Unit, and the Taiwan ICDF host the 2nd Annual Health and Wellness Fair in celebration of World Health Day

For the second consecutive year, in celebration of World Health Day, the TDC Group of Companies, the Nevis

TDC Group of Companies, the Nevis Health Promotion Unit, and the Taiwan ICDF host the 2nd Annual Health and Wellness Fair in celebration of World Health Day

Press Releases , , , , , , , , , , , , , , , , TDC Marketing

For the second consecutive year, in celebration of World Health Day, the TDC Group of Companies, the Nevis Health Promotion Unit and the ICDF hosted a Health and Wellness Fair on Friday 5th April 2024, at the Longstone Building Parking Lot in Charlestown, Nevis.

The fair featured a diverse range of free activities and health services aimed at empowering nationals to make better informed decisions about their general health and wellbeing. These included presentations by the Nevis Red Cross Society, the introduction of the volunteer blood drive by the Alexandria Hospital, and the preparation and tasting session of healthy meals and snacks from Chef Michael Henville and the In Ya Kitchen Team.

Local business houses were also given the opportunity to showcase their products  including the City Drug Store, TDC Home and Building Depot, Native Radiance, Seal My Sip, as well as, health related organizations, the Nevis Red Cross, Lake Health and Wellness debuted a health and wellness game for children to encourage healthier eating choices, the Nevis Mental Health Society, the Nevis Dental Association, the St. Kitts and Nevis Alliance for Equality, along with the Health Promotion Unit  and the Taiwan ICDF providing health screenings and one on one informational consultations with valuable information and tools to support the attendees’ journey toward optimal health.

In speaking about the event, Mr. Dominic Matthew, TDC Marketing Assistant said, “We are thrilled to partner with the Health Promotion Unit and the Taiwan ICDF once again to host the second annual Health and Wellness Fair. As advocates for community health and well-being, we believe that events like these play a crucial role in raising awareness and fostering positive lifestyle changes.”

Ms. Terysia Herbert, Education and Prevention Officer in the Nevis Health Promotion Unit hailed the fair as another success and highlighted the importance of having the event featured on the Unit’s calendar.

“We are committed to promoting a culture of health and wellness within our community with another successful staging. By partnering with organizations like TDC Group of Companies and the ICDF, we can leverage our collective resources to provide impactful initiatives like the Health and Wellness Fair, which we ill be adding to our list of activities in 2025.”

The Health and Wellness Fair was open to the public, and was held under the theme, “My Health, My Right.”

Picture – Nevisian patron inquiring about a Health and Wellness Product at the City Drug Store (Nevis) Limited Booth

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