The TDC Home and Building Depots has launched its curbside pickup and delivery service to meet the current needs of the public.
To access the service, customers can now place their order/s via what’s app number 662 8945 (St. Kitts) or 662 8949 (Nevis) or email hbd.orders@tdcgroupltd.com in St. Kitts or hbdnev.orders@tdcgroupltd.com in Nevis. A customer service agent from the store will contact customers to verify their requests, confirm quotations, and provide the link to TDC online payment platform to make purchases via credit or debit card. Once the transaction is completed, an email or what’s app message will be sent with a designated pick up or delivery time for the goods.
This additional offer now gives customers flexible access to a wide range of products to choose what they want, when they want it, and how they get it with the call and collect option.
As the COVID-19 global situation evolves, the TDC Group of Companies has taken steps to safeguard its staff and customers, by implementing a series of measures to educate and protect patrons at its respective businesses.
These measures were immediately put in place following a recent presentation to the management team by Dr. Hazel Laws, the Chief Medical Officer (CMO) and Mr. Abdias Samuel, Head of the National Emergency Management Agency (NEMA), on the pandemic.
At strategic points across the Company, several hand sanitization stations have been set up, along with bold signage under the caption Hero Habits, offering simple and helpful guidelines from industry experts.
On its social media channels, information is posted about actions that should be taken to help prevent the contraction and spreading of the disease and will be revised as updates from the health authorities become available.
To ensure customers’ and employees’ safety you are reminded to maintain “social distance”, i.e., up to six feet. In addition, payments by credit and debit cards and the use of online payment platforms, instead of cash, are encouraged.
These actions are in addition to the deep cleaning processes already in place which pays special attention to frequently touched surfaces, such as, shopping carts, shelves, light switches, doorknobs, POS systems, registers, counters, etc. There is a heightened awareness about hand hygiene and all staff are encouraged to wash their hands thoroughly and often and to wear gloves, where practicable.
An Emergency Response Team has been established to evaluate and respond, in real time, as part of the proactive approach to tend to the needs of the staff and customers, if needed.
These steps form part of the company’s ongoing commitment to balance exceptional service, while keeping everyone healthy.
Picture: TDC Customer reading COVID-19 Guidelines at the TDC Home and Building Depot
Amid increasing cases of the Corona Virus (COVID-19) and its impact, the TDC Group of Companies has taken swift action to further discuss and address the illness in the workplace.
The executive directors and management team participated in an informational presentation about the epidemic, on Tuesday 3rd March 2020, which was facilitated by Dr. Hazel Laws, the Chief Medical Officer and Mr. Abdias Samuel, National Emergency and Disaster Management Agency (NEMA) Coordinator, who spoke extensively on the matter, providing accurate information, as well as, practical advice on how to deal with the infection.
The open forum included a question and answer session, where the leadership gained firsthand knowledge from the ‘experts’ who shared their concerns following reports that the virus had now reached the shores of neighbouring islands in the Caribbean region.
Immediately following the activity, a company wide plan is now in place to educate all staff, offering simple and useful guidelines on how to better safeguard themselves.
The approach forms part of an ongoing in-house human resource and health programme designed to equip employees with the understanding and skills that promote general well being and productivity.
Picture – Dr. Hazel Laws, Chief Medical Officer (CMO) making her presentation the Corona Virus (COVID-19) to the TDC Group Management Team
