The TDC Group of Companies is seeking to fill the position of Group Transformation Officer. The position holder will harness organizational and cultural change to drive growth, development and innovation through the strategic initiatives.

The Transformation Officer will take the operational lead as the company undertakes these strategic initiatives focused on talent development, the customer, marketing, technology and the delivery of shared services. The candidate will report to the Chairman and CEO for a contractual period of two-years, in the first instance.

Candidates wishing to apply for this position will perform their duties as per the following:

RESPONSIBILITIES

  • Assesses the availability and readiness of resources to undertake the Transformation Process
  • Establishes collaborative partnerships with the senior management team, staff and other key stakeholder groups
  • Leads the change process by ensuring that stakeholders understand the reason for the change and builds awareness throughout the Group
  • Defines the strategies stemming from the current assessment to manage talent, leadership and staff engagement
  • Develops strategy to manage internal communication and conduct stakeholder education on the Transformation Process
  • Builds a framework to sustain a high-performance management model by ensuring continuous assessment of the business environment with a focus on compensation, benefits and leadership development
  • Defines the strategies to enhance the customer experience through the documentation of the customer journey and analysis of customer engagement activities to result in customer segmentation and increased customer loyalty
  • Manages TDC’s ERP systems to provide the required core capabilities including, real-time information sharing, analytics, reporting and e-commerce platforms
  • Develops goals and objectives to be achieved in all change management projects, ensuring alignment with the priorities and strategic objectives of the Company
  • Establishes the Shared Services framework to achieve operational efficiencies and cost-reduction through the development of organizational structures and cross functional reporting lines

QUALIFICATIONS

  • A Bachelor’s and Master’s Degree in Business Administration or related fields• Management experience of at least ten (10) years in managing change and transforming organizations of medium to large sizes
  • Solid foundation in Managing Projects
  • Extensive experience in leading, planning and managing multiple, complex projects involving major changes to business, workflow, and preparation of staff and/or stakeholders for the changes
  • Exhibits strong coaching and mentoring skills with proven track record of developing high performing teams
  • Effectively prioritize and execute tasks in a high-pressure environment
  • Excellent interpersonal, change management, project management, team building, communication, negotiation, decision-making skills, conflict resolution and critical thinking skills
  • High effective influence, negotiation and collaboration skills
  • Conduct cost-benefit analysis and determine potential impact
  • Demonstrates the ability to develop and implement succession and replacement planning strategies
  • Interpret financial reports to inform decision making
  • Customer Centric
  • Driven to achieve results quickly and efficiently

Remuneration is commensurate with qualifications and experience.

Applications will be accepted through the following:

Group Senior Human Resources Officer
Re: TDC Group Transformation Officer
TDC Human Resources Department
P O Box 142
Fort Street
Basseterre
St Kitts

Or via email at recruitment@tdcgroupltd.com. All applications must be submitted by 31 December 2019.


Applications are invited from suitably qualified persons to fill the position of MANAGEMENT INFORMATION SYSTEMS (MIS) OFFICER at the TDC IT Department, Fort Street, Basseterre, St. Kitts.

Job Responsibilities 

The successful candidate will be responsible for the overall management of software identification, configuration, maintenance and documentation for the TDC Group. This candidate will assume the following responsibilities for:

  • Database Software Management including the provision of staff training, support and upgrades – IT Industry Best Practices
  • Software Inventory Management – IT Industry Best Practices
  • Analysing and evaluating software performance for Group efficiency – IT Industry Best Practices
  • Creating awareness of new technologies which can be used to improved business performance
  • Software Project Management
  • Building and Maintaining relationships with key stakeholders
  • Providing MIS guidance to support team members

Qualification and Experience

  • An Associate Degree in Computer Science, Management Information Systems, Information Technology or related IT field including IT Industry Certifications.
  • At least three (3) years of MIS/IT experience
  • SQL/Data Mining Experience is required

Skills Requirements

  • Strong knowledge and experience with managing software
  • Strong interpersonal, organizational and communications skills
  • Able to train others on technical software materials
  • Able to work under pressure
  • Proven ability to determine best practices, make recommendations, solve problems and achieve results
  • Highly confidential and customer focused
  • Demonstrates good judgement, pays attention to detail, meets deadlines
  • Demonstrates leadership capabilities
  • Able to work independently or as a member of a team

Salary is commensurate with experience and education.

Applications may be sent to the following address or via email recruitment@tdcgroupltd.com on or before 20th December 2019 to:

The Manager, TDC Human Resources Department, P O Box 142, Fort Street, Basseterre

 

 


Job Summary: As a Security and Assets Protection Officer, you are responsible for monitoring and controlling all entrances on property, patrolling on a regular basis, and managing undesirable behaviour to achieve a consistently high level of Guest and Staff safety, and property integrity for the Ocean Terrace Inn. Under the direct supervision of the Security and Asset Protection Manager, you must maintain safety and security standards of the hotel and ensure that they observed by Guest and Staff.

Key Responsibilities:

  • To inspect and ensure all entrances/exits, Guests room doors, offices, Restaurants and Conference Room doors are locked and secured.
  • Should be able to conduct effective foot patrols and should be keenly observant in monitoring premises
  • Be able to write effective reports on Incidents occurring on the Hotel premises and ensure Security record books are kept up to date.
  • Possess the basic knowledge of initial steps taken when a major incident occurs on the Hotel Premises in order to pertinent evidence for Law Enforcement Investigation.
  • Provide support and assistance in emergency situations that poses an immediate threat to a person’s health, security, property, or environment.

Desired Skills & Qualifications:

  • High School Graduate; or has attained at least three (3) CXC-CSEC passes which includes English
  • Must be able to stand long periods of time
  • Excellent written and verbal communication skills
  • Has experience in Security or any related field
  • Flexible; able to work weekends, holidays and overnight
  • Able to maintain a calm demeanour and make sound decisions during times of heightened stress

All interested applicants are asked to submit their cover letter and CV to the General Manager, Ocean Terrace Inn, Wigley Avenue, Fortlands, St. Kitts no later than November 29th, 2019.

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED